Refund Policy

Howdy! We do our best at Greener House to ensure all our plants and accessories are of the highest quality. Occasionally there are products that are not up to standard or that are damaged in transport. If you are unhappy with your purchase please let us know so we can find a solution for you.

How to make a return/exchange

If you are thinking of making a return or exchange please email us ASAP. Please include photos of the issue and a brief description. Email: hello@greenerhousenursery.com

All products that are collected from the store, and/or purchased in person are considered to be of satisfactory quality. It is therefore at our discretion the product qualifies for a return or exchange. Please provide as much information as possible to assist us.

When we cannot return or exchange

  • 30 days after purchase
  • 3 days after delivery when claiming the product was damaged in transit
  • 3 days after delivery when claiming a product is missing from order
  • 10 days after delivery when claiming the plants health or quality are unsatisfactory
  • If the product has been damaged by the customer
  • If the plant has been re-potted by the customer
  • If the product was a sale or clearance item

Proof of purchase

Proof of purchase is required to make any return or exchange. All our receipts are issued via email. If you are unable to find your receipt, we can help! If you can provide the details of your purchase and your contact information, we may be able to track down your order.

All Plant Club members and online orders will be saved under your name/email address making them easily searchable for us.

Change Of Mind

We do not accept change of mind returns. We are a small business, and we pay non-refundable fees when we process your payment, either online or in-store. Our staff spend time preparing your order, helping you in-store, caring for plants, and unboxing pots. All these costs cannot be recovered. 

Failing To Collect Orders

All click and collect, local pick-up, or orders left in store for later collection must be picked up within 30 days. After 30 days your order will be voided without refund, credit, or exchange.

If you think there may be an issue with collecting your order please let us know when you may be able to come in, or if we can organize delivery. We do not offer change of mind refunds if you are unable to collect your order.

Damage During Delivery

All our products are covered by insurance when sent via the post or courier. Please let us know within 3 days if there has been an issue. Send us any relevant photos so that we can submit a claim and recover the cost. After 3 days we may not be able to provide assistance.

Failed Delivery

The delivery address provided must allow for delivery of your order during our business hours, or alternatively allow for the order to be left in a safe position. If the order is returned to us due to this, you will be responsible for any additional freight cost or return to sender fees. 

If an incorrect address is provided and the freight returned to us, you will be responsible for any additional freight cost or return to sender fees.